Document Generation Issues After Policy Upgrade
Update - ICE has identified a path forward and will be implementing enhanced logging tools to help diagnose the root cause. The logging changes are scheduled for implementation in January 2025. We continue to recommend not regenerating affected documents multiple times. We will update this incident when we receive further information from ICE.
Dec 23, 2024 - 13:19 GMT
Investigating - Insync Digital Products is investigating document generation issues in ICE Policy Casefile following the upgrade. Multiple policies are affected, with documents not appearing as expected in the Casefile section. This appears to be intermittent and is currently being investigated with ICE InsureTech support. We recommend not attempting to regenerate documents multiple times as this may create duplicate processing. Our teams are working to identify and resolve the root cause. We will provide updates as more information becomes available.
Dec 23, 2024 - 13:17 GMT
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ICE Policy Operational
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90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
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No incidents or maintenance related to this downtime.

Past Incidents
Jan 15, 2025

No incidents reported today.

Jan 14, 2025

No incidents reported.

Jan 13, 2025

No incidents reported.

Jan 12, 2025

No incidents reported.

Jan 11, 2025

No incidents reported.

Jan 10, 2025

No incidents reported.

Jan 9, 2025

No incidents reported.

Jan 8, 2025

No incidents reported.

Jan 7, 2025
ICE Policy Planned Maintenance
Completed - The scheduled maintenance has been completed.
Jan 7, 08:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 7, 07:30 GMT
Scheduled - ICE will be undergoing scheduled maintenance during this time to implement enhanced logging tools to assist with investigating the document generation issue (HELPDESK-510).
Jan 6, 16:36 GMT
Jan 6, 2025
ICE Policy service unavailable
Resolved - ICE Policy service has been stabilised. The infrastructure team has resolved the storage capacity issue that was causing service disruptions. The system is now available and safe to use for all business operations. ICE's technical team continue to monitor performance and investigate the root cause to prevent future recurrence.
Jan 6, 15:29 GMT
Identified - We are experiencing continued instability with ICE Policy due to an underlying infrastructure issue affecting the message queue storage (AMQ). While the service may appear available intermittently, we recommend users avoid processing new business until stability is confirmed. ICE's infrastructure team is actively working on a resolution - no ETA available yet. We will provide updates as soon as we receive more information.
Jan 6, 15:22 GMT
Investigating - We are currently investigating this issue.
Jan 6, 14:36 GMT
ICE Policy service unavailable
Resolved - This incident has been resolved.
Jan 6, 09:31 GMT
Update - The quote generation error has been fixed following the restart of a required service component. All users can now create new quotes successfully. We continue to monitor the service for any further issues.
Jan 2, 11:11 GMT
Update - Following our fix deployment, we are now seeing a new issue where users cannot generate new quotes due to a quote numbering error. This is affecting all products and schemes. Status remains at MONITORING while we investigate this new problem. We will provide further updates once we have more information.
Jan 2, 10:49 GMT
Monitoring - A fix has been implemented and we are monitoring the results.
Jan 2, 10:06 GMT
Investigating - We are currently investigating this issue.
Jan 2, 08:50 GMT
Jan 5, 2025

No incidents reported.

Jan 4, 2025

No incidents reported.

Jan 3, 2025

No incidents reported.

Jan 2, 2025

Unresolved incident: Document Generation Issues After Policy Upgrade.

Jan 1, 2025

No incidents reported.

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